Delivery & Returns

Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is 2-3 working day subject to availability. However, delivery may take up to five working days. Faster delivery times can also be arranged on request.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.

PercLab will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and PercLab shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Postage
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.

Force Majeure
PercLab shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns
If you need to return a product purchased from PercLab we provide a full 7 Day Money Back Guarantee on all unopened items. All products must be returned in like-new condition. Items must show no signs of wear, MUST INCLUDE ALL ORIGINAL PACKAGING, all documentation and accessories.  “No fault” returns within 7 days – you can cancel your purchase at anytime either before or up to 7 days after delivery of your product by: • Returning the product to us by post (you must include your receipt with the item). We will refund your payment in full, minus the original carriage charge. You must bear the costs of returning the goods to us.

Non-Returnable items include discontinued, clearance items and special orders.

A 20% restocking fee will be assessed to any open product return. Additional fees will be applied for all missing accessories or parts and items that have been physically damaged or misused. The fee amount is subject to Perclab’s discretion.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days. Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

This returns policy does not affect your legal rights.

Goods damaged in transit

All goods must be inspected on receipt and any damage reported to us within 48 hours of receipt in order to claim compensation. Please contact our team to report any damage and they will advise what action is required. In order to be able to claim compensation for the damage you must keep all the contents and the original packaging until the claim is resolved at the delivery address, as this may be needed for inspection by the shipping company. Your claim will be invalid if you are unable to provide them upon request.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the PercLab website, or by phoning us on 08432890877.